Your Privacy

This is the website of Long Beach Opera (“Long Beach Opera,” “we,” “us” or “our”). Your privacy is important to us. By using our website, www.longbeachopera.org, and other company operated pages and sites, and otherwise interacting with the programs and services we provide (together, the “Services”), you agree to our Privacy Policy which outlines how we collect, use, and share your personal information (information that can be used to personally identify you, hereafter, “Information”) while delivering the best possible Services to you.

Your use of our Services are also subject to our Terms of Use found here.

What information do we collect from you and how do we use it?

1. When you visit our website, we automatically collect your IP address and the web page from which you came. We use your IP address to administer and optimize the website for you and to diagnose problems with our website. We use cookies to record session information, such as pages visited, articles downloaded and items that you add to your shopping cart. For more details regarding our use of cookies, please see the “How does Long Beach Opera use cookies?” section below.

2. We also collect names, email and postal mailing addresses as well as mobile and land-line telephone numbers that are volunteered to us by you in connection with a request for information, services, programs or purchases from Long Beach Opera, or when you create an account. This Information may be used to contact you regarding an order and you may receive periodic mailings, emails, texts or phone calls from us regarding new products, services, events or donations, if you choose to receive such communications.

3. We use third party payment processors and do not collect or retain credit card information from you on our website.  Payment information for payments or donations made over the phone or at the box office, such as credit card numbers, is not retained. For your protection, you should not send credit card information via email, mail or other unsecure method. This information may be encrypted and stored for logging purposes, and portions of this information will be used to confirm your purchase to you. After you make a purchase, we may send follow up e-mail(s) regarding the transaction. It includes contact information, record of the online purchase and/or donation.

How does Long Beach Opera use cookies?

We use cookies and other similar technologies. Cookies are small text files placed on your device that uniquely identify your device and which a website can transfer to a user’s hard drive to keep records of his or her visit to a website. Cookies serve several functions that enhance the user experience with things like retaining what you have in your cart, remembering your user ID or helping you navigate between pages, for example.  It also allows Long Beach Opera to collect data on visitor and browsing patterns, which helps us track the effectiveness of marketing campaigns, target ads toward areas of visitor interest, and identify problems with our website. 

There are several ways to manage cookies. You can control the use of cookies at the browser level, by instructing your browser to accept cookies, disable cookies or notify you when receiving a new cookie. Please note that if you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. Note that opting-out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

How is information shared with third parties?

We may share or disclose your Information to the following categories of third parties and for the following reasons:

• We share with third party service providers, agents or independent contractors who help us maintain our Services and provide other administrative services to us.

• When you make a donation, we share your Information with unaffiliated third parties, such as Stripe, which processes transactions on our behalf. Data regarding donors, including contact information, is otherwise not shared without your permission or unless ordered to do so by a court of law and we do not send donor mailings on behalf of other organizations.

• We do, on occasion, engage in blind postal mail list exchanges through a third-party vendor with other non-profit arts organizations. The Information we exchange includes the name and mailing address of those who have purchased tickets from Long Beach Opera. Use of customer data is authorized for a limited number of mailings and is for marketing purposes only. Lists are brokered through a secure vendor pre-approved by Long Beach Opera; the receiving non-profit does not have access to the data. You can add your name and address to our "Do Not Share" list by emailing us.

• We may disclose your Information to law enforcement, government agencies, and other related third parties, in order to comply with the law, enforce our policies, or protect our or others’ rights, property or safety.

Donor Privacy 

We take your privacy seriously at Long Beach Opera and we will never sell or trade donor information to any third party. 

When you make a donation, we save your name, donation amount, date, and any additional information provided to an internal file. This is required of us by law. 

We do share information with third party service providers, agents or independent contractors who help us maintain our Services and provide other administrative services to us. If you make a donation online, you provide your information to third parties, such as Stripe, who processes transactions on our behalf.  

Otherwise, data regarding donors, including contact information such as email, phone numbers and physical addresses, is not shared without your permission or unless ordered to do so by a court of law. We do not send donor mailings on behalf of other organizations. We often publicly recognize donors for their generosity, but this will only be done with your approval and consent, and you may choose to remain anonymous.

Collection of information from children

We do not knowingly collect information from children under the age of 13 and in the event we learn that a person under the age of 13 has provided such Information to us, we will delete it as soon as possible.

What steps are taken to ensure the security of personal information collected on the website?

1. We do not retain credit card information within our records or databases. All credit card transactions are processed through Stripe, a third-party payment gateway.

2. We implement reasonable security measures to protect against the loss, misuse or alteration of Information that we have collected from you. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any Information you transmit to us and you understand that any Information that you transfer to us is done at your own risk. If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Services. We may post a notice via our website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

What about other links to other websites provided on the Long Beach Opera website?

Our website contains links to other websites operated by other parties. Some of these other websites contain our organization's name and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we may not control these other websites or these other websites' business practices, and that this Privacy Policy does not apply to these other websites. Consequently, the operators of these other websites may collect different kinds of Information about you, and may use and disclose that Information in different ways than we would if it were collected on our website. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

What is Long Beach Opera's unsubscribe and data-removal policy?

If you wish to unsubscribe from all communications from Long Beach Opera, please email us here with the name and address you originally provided to us. Please put, "Do Not Contact" in the subject line. If you wish us not to share your name and mailing address with other non-profit organizations, please email us with "Do Not Share" in the subject line and include the name and address you originally provided to us. You can also specify if there is a method of contact you would prefer we avoid; in this case note in the subject line which forms of communication should be discontinued or avoided (such as "Do Not Text" or "Do Not Call") and detail your preferences in the body of the email. You are also able to unsubscribe at any time through a link in our newsletters. We will process your request as soon as possible in accordance with applicable law, but please be aware that in some circumstances you may receive a few more communications until the unsubscribe is processed.

Additionally, we may send you communications regarding our Services, such as details about changes to our policies and other notices and disclosures required by law. Generally, you cannot opt out of these communications, but they will be primarily informational in nature, rather than promotional.

If you wish to have your Information deleted from Long Beach Opera’s records please email us here with the name and address you originally provided to us. Please put “Delete My Information” in the subject line. In your request, state what Information you would like to have changed or removed from our database. We will attempt to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain Information for record keeping purposes and/or to complete any transactions that you began prior to requesting deletion from our database.

How can I review for accuracy, update or otherwise change the personal information you have about me?

If you have an account with Long Beach Opera, you can login on this website to view your information. You can also call us at (562)-470-7464 or email us here with a detailed request for information (your identity will need to be verified). 

International Data Transfers

We are located in the US. If you choose to provide us with Information, please understand that your Information may be transferred to the US and that we may transfer that Information to our affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the European Union (“EU”) or other regions with laws governing data collection and use that may differ from US law, please note that you are transferring your Information to the US and other jurisdictions which may not have the same data protection laws as the EU. We put in place appropriate operational, procedural and technical measures in order to ensure the protection of your Information. You acknowledge you understand that by providing your Information: (i) your Information will be used for the uses identified above in accordance with this Privacy Policy; and (ii) your Information may be transferred to the US and other jurisdictions as indicated above, in accordance with applicable law.

What are my California privacy rights and how does Long Beach Opera respond to Do Not Track signals

California Civil Code Section 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of Information to third parties for their direct marketing purposes. To make such a request, please contact us at boxoffice@longbeachopera.org. Please make sure to include “Shine the Light Inquiry” in the subject line.

At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.

Changes to this Privacy Policy 

Our Privacy Policy may change from time to time; changes will be effective upon posting on this website. When we do, we will also revise the “Last Updated” date at the top of this Privacy Policy. If we make material changes to the Privacy Policy, we will notify you by placing a prominent notice on our website and via email at the email address we have on file for you. We encourage you to periodically review this Privacy Policy to keep up to date on how we are handling your personal information.

Who should I contact if I have questions?

If you have any questions or comments about our Privacy Policy, or if you believe that this website is not complying with this Privacy Policy, we can be reached via e-mail here or at boxoffice@longbeachopera.org. Please make sure to include "Privacy Policy Inquiry" in the subject line. If you do not have email, you can send us a note via the U.S. Mail to: Long Beach Opera, Privacy Policy Inquiry, 115 Pine Ave Suite 550, Long Beach, CA 90802 or call (562)-470-7464.